![]() ![]() We are communicating with Apple and hopefully a fix will be on its way. This will contact our support and we will reply with a serial number and instructions to use the Tumult Store version of the application. Be sure to enter your name and email address.We are still actively investigating the issue and this may help Make sure Send logs, preferences, and system information is checked.The subject is usually “Your receipt from Apple.” Take screenshots and attach these by hitting the + button in the Attachments section If possible, find the email receipt for your Hype purchase from Apple.Under “What was your problem?” use “Restore Purchases Bug” as the subject.Choose the Help > Report an Issue… menu item.At the Unlock screen, click Use Free Viewer (an confirm you want to Continue in Free Viewer Mode).The best temporary fix to the solution is for us to issue you a Tumult Store serial number, and you can use the direct download version of the application until the problem is sorted out. You would then need to contact Apple’s support to get a refund, which is not an easy task. Because of how Hype v4 handles upgrade purchases as separate products, there is a good chance that this will lead to a double charge. We have confirmed similarly the purchase is still in your purchase history on your apple account but we do not recommend trying to re-purchase the product if you are using v4. The workaround for Hype v3 at the time was to go through the purchase flow, but you would not be charged a second time. This type of issue has happened before, and was resolved by a server-side change on Apple’s part. Interestingly, it does not seem to affect all users. From our investigation, it appears to have coincided with the macOS 10.15.4 release. ![]() It will also affect Restore Purchases in Hype 3 to get to the Professional edition. If you have purchased Hype v4 though the Mac App Store and are hitting this problem, then you are hitting a new issue. Upgrade discounts are available through these instructions. Hype v4 is a separate application and a paid upgrade. As no v4 purchases were made, this dialog will pop up. A user previously purchasing Hype v1-3, but then trying to restore purchases on v4.Instead you must use the direct download version and enter in the Tumult Store serial number. Apple has no records of this purchase and so it will fail. Of course, if you experience any issues, please submit an issue from within Hype, using. So, start your upgrade (After you make a time machine backup. At Tumult we’ve been working on Sierra and haven’t hit any issues. A user previously purchasing from the Tumult Store, but then trying to restore the Mac App Store version. Good morning Mac OS Sierra was released today (10.12) and I’d like to take a minute to inform you that: Tumult Hype is fully supported on macOS Sierra.Screen Shot at 4.36.17 PM 1230×1170 721 KBĬommon causes of this message in the past have been: ![]()
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